Category Archives: Computer Terms

Vista Internet Security 2012 Virus

Posted on December 14, 2011 by admin

I was on my computer when a scan popped up. It is called Vista Internet Security 2012. It is telling me I have 21 trojans, spyware, and other errors? I have AVG and it did not pick up any of this. Now it seems I can’t access things and it seems to be getting worse. What do I do?!

Vista Internet Security 2012 is a variant of the 2012 name-changing rogue program that changes its name randomly depending on the version of Windows it is installed on. This family of rogues is promoted in two ways. The first is through the use of fake online antivirus scanners that state that your computer is infected and then prompt you to download a file that will install the infection. The other method are hacked web sites that attempt to exploit vulnerabilities in programs that you are running on your computer to install the infection without your knowledge or permission. Regardless of how it is installed, once it is running on your computer it will install itself as a variety of different program names and graphical user interfacesdepending on the version of Windows that is running. Regardless of the name, though, they are all ultimately the same program with just a different skin on it.

It is generally something you will not be able to remove without specialized tools and knowledge of the infection. There are guides online but they sometimes don’t remove all of the infection when followed. It is our recommendation to have a professional clean the PC to ensure it is completely done and done correctly.

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I receive Spam from friends on Yahoo. Is their mailbox infected?

Posted on November 22, 2011 by admin

This week I’ve received 2 Spam messages from 2 different friends who use Yahoo Mail.
It looks like someone has been using their account to sent Spam to all contacts they have. Is it because their computer is infected by a Virus?

This is a very common problem. Usually these hackers are able to gain access to email accounts (MSN/Hotmail, Gmail, Yahoo! Mail, yMail, etc.) without ever having to touch someone’s PC, so the odds of your friends’ computers being infected with a virus is low. It starts by receiving a suspicious email, there are all sorts of these. Usually curiosity causes people to click on the link within the email. Once you click on the link, you basically give the malware permission to access all your contacts, and then the spam begins. The best thing to do in this situation is to change your password AND security questions

That said, there IS a chance that their PCs (or at least one of them) are infected, so it is always good to have them checked over by a competent technician. If you think you may have been infected as well, have your PC looked at by a professional.

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How do I remove Privacy protection? Is this a virus?

Posted on November 16, 2011 by admin

This morning when I started my computer a program called “Privacy Protection” started running a scan on my computer. It is telling me that I have all kinds of problems. Help me! I don’t know what to do!

Privacy Protection is a rogue antispyware program that spreads on the Internet with the help of Trojans. It makes computer users pay money for its useless version . That is another infection from the same family as Malware protection and Security Protection.

As soon as your computer will be supposedly scanned, you will be told that your system has been attacked by severe malware. The message will also say that as a result it can cause unauthorized access to your private information and hard drive data with a serious possibility of irreversible data loss and unstable PC performance. You may be also asked to install some software in order to initiate system files check. Later on it will download and install Privacy Protection program and right when you restart your computer, the fun part will start.

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Deleting Temp Files

Posted on November 11, 2011 by admin

Is deleting temp files, add-ons, etc. the same as cleaning the disk? Also when I click on an icon it is slow to react?

Similar, but not the same. Deleting temporary files is best left to a program that is meant for doing that, such as CCleaner or windows Disk Cleanup.

Removing addons can be done through each individual browser, which will speed up browsing and load time of the browser.

If you have a lot of icons on the desktop and its slow to react, you may want to try removing some of the excess/unneeded icons that are listed there. This can help speed up the displaying of the desktop as well.

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Failing Hardware

Posted on July 19, 2011 by admin

my desktop computer SCSI?RAID controller is not working what do I do?

If your computer is saying the SCSI/RAID Controller is not working correctly it means that a piece of hardware inside of the computer is failing, or having errors. The only real option you have is to get an onsite company to come out and diagnose the problem, or call the computer Manufacturer. If it is still within warranty this is something they should handle. If not you would be responsible for paying to get it fixed. If you would like an onsite company to come out, please give us a call and we can arrange that for you!

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Security Shield Virus Removal

Posted on March 28, 2011 by admin

Security Shield Virus Removal

My main computer has a virus called My Security Shield. Can it be removed??

My Security Shield Virus is a rogue anti-spyware program from the same family as Virus Doctor. This infection is promoted through websites that show advertisements that pretend to be online anti-malware scanners. These scanners will then pretend to scan your computer, and when finished, will state that your computer is infected and that you need to download and install My Security Shield to protect yourself. The truth is that these online scanners are all fake and are only an advertisement. They have no way of knowing what is running on your computer. My Security Shield is a scam and was only created to trick you into purchasing it. You should not purchase it, and if you have, you should contact your credit card company and dispute the charge. It can be removed, and we recommend having a professional do it (either a computer shop or a remote service like ours). We are able to remove this infection. We have one-time service subscriptions as well as yearly subscriptions. There are also online guides to removing this infection but we do not recommend using them unless you have experience in virus removal as they have a tendency to reinfect if not removed completely.

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