When I insert a SD card from my camera, my computer fails to recognize it. Card is inserted correctly and I have tried 2 different cards. Previously had 1 of your techs in to remove a virus and I’m wondering if i’m missing a driver or whatever. Thankful for any help you can give me.
There are 2 types of SD card, just a standard SD, which goes up to 2gb in size. Any card reader should read these. There is another type of SD card called “SDHC” for SD High Capacity. The SDHC card require a much newer card reader, and are a lot less likely to be read. You may be able to download drivers for a SDHC card reader from your computer manufacturers website, or give us a call and we can guide you through it!
When I go into my programs to delete programs that I no longer use, I can’t seem to delete them completely. I get messages saying “cannot be located” or the program is still there after I have tried to uninstall it.
The best way to remove or uninstall a program is to go to Control Panel, Add/Remove Programs (Windows XP) or Programs and Features (Windows Vista & Windows 7) and remove programs in that window. Any other way may result in the program not being completely removed. You can also run the uninstaller for the programs if they provide one. This is usually found in the respective program folder in the START Menu Programs (or All Programs) list.
I’m trying to download an e-mail management program called Thunderbird to replace my Outlook, but am having difficulty opening and loading the program.
If you are downloading the Thunderbird installer file from:
http://www.mozillamessaging.com/en-US/thunderbird, you should be having no problems. Just open or run the file after you download it, and follow the prompts. If you are receiving an error message, just let us know what it says, and we would be glad to assist you.
How can I remove Malware or Spyware from my computer?
If you suspect you have Malware or Spyware on your computer and would like to know the best method for Malware or Spyware removal, the answer varies greatly with what kind of an infection, or what the name of it is. If you get the name of it, you can go to http://www.bleepingcomputer.com and search for it, and they should have a guide for the specific infection that you have!
How do I get rid of Security Shield? It won’t let me open any sites to assist me.
Security Shield is what is known as a “rogue” virus; it pretends to be an anti-virus program, when in reality it is the virus. The removal procedure is often times very intricate, and you must follow the directions exactly as they are posted. The proper removal procedures can be found on this webpage: http://www.bleepingcomputer.com/virus-removal/remove-security-shield.
However, if you have any doubt or are unable to complete the instructions on that page, please call us at 1-877-629-6972.