When I insert a SD card from my camera, my computer fails to recognize it. Card is inserted correctly and I have tried 2 different cards. Previously had 1 of your techs in to remove a virus and I’m wondering if i’m missing a driver or whatever. Thankful for any help you can give me.
There are 2 types of SD card, just a standard SD, which goes up to 2gb in size. Any card reader should read these. There is another type of SD card called “SDHC” for SD High Capacity. The SDHC card require a much newer card reader, and are a lot less likely to be read. You may be able to download drivers for a SDHC card reader from your computer manufacturers website, or give us a call and we can guide you through it!
When I go into my programs to delete programs that I no longer use, I can’t seem to delete them completely. I get messages saying “cannot be located” or the program is still there after I have tried to uninstall it.
The best way to remove or uninstall a program is to go to Control Panel, Add/Remove Programs (Windows XP) or Programs and Features (Windows Vista & Windows 7) and remove programs in that window. Any other way may result in the program not being completely removed. You can also run the uninstaller for the programs if they provide one. This is usually found in the respective program folder in the START Menu Programs (or All Programs) list.
I’m trying to download an e-mail management program called Thunderbird to replace my Outlook, but am having difficulty opening and loading the program.
If you are downloading the Thunderbird installer file from:
http://www.mozillamessaging.com/en-US/thunderbird, you should be having no problems. Just open or run the file after you download it, and follow the prompts. If you are receiving an error message, just let us know what it says, and we would be glad to assist you.
How can I remove Malware or Spyware from my computer?
If you suspect you have Malware or Spyware on your computer and would like to know the best method for Malware or Spyware removal, the answer varies greatly with what kind of an infection, or what the name of it is. If you get the name of it, you can go to http://www.bleepingcomputer.com and search for it, and they should have a guide for the specific infection that you have!
How do I get rid of Security Shield? It won’t let me open any sites to assist me.
Security Shield is what is known as a “rogue” virus; it pretends to be an anti-virus program, when in reality it is the virus. The removal procedure is often times very intricate, and you must follow the directions exactly as they are posted. The proper removal procedures can be found on this webpage: http://www.bleepingcomputer.com/virus-removal/remove-security-shield.
However, if you have any doubt or are unable to complete the instructions on that page, please call us at 1-877-629-6972.
I am losing my internet connection, especially when I download pc speedup programs, and they keep telling me that I have registry errors. What pc speed up should I use for my slow computer?
The real answer to your question is that none of them are the “one” to use. PC Speed Up programs, more often than not, actually end up slowing down your computer even more. They’ll tell you that you have all sorts of registry issues, driver issues and other problems, when the typical problem with slow computers is that they just have too much running (including those PC Boost programs). To truly speed up your computer, I would recommend going through your Programs List in your Control Panel and removing all the software you do not need (be careful to leave any drivers installed). Restart the computer and check to see what you have starting in your system tray next to the clock. Don’t need the program? Uninstall it. Does it need to start when Windows starts? If not, remove it from start-up. Take a look at the age of your computer as well. Most of the anti-virus software out today are not really meant to run on slower, older computers. Finding the right fit for your computer can be overwhelming. I would suggest purchasing a subscription plan through My Computer Works or a One-Time Tune-up that we offer, and have one of our technicians go through the computer with you; removing all the applications you really don’t need, going through your start-up entries, finding the right fit of protection for your computer and any other recommendation the technician will see that will help your computer perform better.
Recently my computer got a virus and I could not remove it so I had to have it removed by a computer person. Since the person did not have the software I previously had, the new software is working fine but every time I need to go to a new window, it opens up small and I have to click on F11 or the screen up in the left corner. Is there a way to get it back to opening up to a full screen? Not sure if I am making myself clear.
The proper way to get a window to retain its previous window size, is to follow the correct steps. First open the window to the size you want it to open at in the future. Then instead of clicking the red X to close it, use the File menu, then select Exit. This in most cases will save the window size, and tell the computer to always open that program at that size.
My computer’s compact disc (CD) drive will not play or install CD-ROM programs. What can I do?
Assuming the drive itself isn’t the problem, and that the discs function correctly in another computer, it is usually just an AutoPlay issue. You can try this: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c680a7b6-e8fa-45c4-a171-1b389cfacdad
If that doesn’t help, your computer may need a professional diagnosis.