AVASoft Professional Antivirus  is classified as a rogue and as malware because it pretends to be an anti-virus program. What is being displayed is actually a  fake scan result, makes it so you cannot launch your legitimate applications, and displays false security alerts that state there are security problems with your computer.

AVASoft Professional Antivirus will be configured to start whenever Windows boots up. When started, it will perform a fake scan of your computer that will state that numerous infections are present. If you try to clean these infections, though, AVASoft Professional will state that you first need to purchase the program before being able to do so. As all of the scan results displayed by this program are fake, please ignore any prompts to purchase the program.

If you or someone you know have this virus and are in need of help please call My Computer Works at (877) 273-2268 for a technician to remotely remove the virus.

There can be many reasons why a PC freezes, and there’s also a couple types of freezes. I’m assuming you have hard-lock freezes as you say you can’t turn your laptop on sometimes. What you’ve described is usually indicative of some type of hardware failure & there really is no tech that would be able to repair that for you that wouldn’t run in the $200-400 range after parts/labor. I’m assuming the PC is over 5yrs old (is usually when this happens), is better & cheaper for you to just buy a new PC at this point. If the PC is newer than that, give us a call and we can have a technician take a look and see what software could be causing the problem!

Vista Internet Security 2012 is a variant of the 2012 name-changing rogue program that changes its name randomly depending on the version of Windows it is installed on. This family of rogues is promoted in two ways. The first is through the use of fake online antivirus scanners that state that your computer is infected and then prompt you to download a file that will install the infection. The other method are hacked web sites that attempt to exploit vulnerabilities in programs that you are running on your computer to install the infection without your knowledge or permission. Regardless of how it is installed, once it is running on your computer it will install itself as a variety of different program names and graphical user interfacesdepending on the version of Windows that is running. Regardless of the name, though, they are all ultimately the same program with just a different skin on it.

It is generally something you will not be able to remove without specialized tools and knowledge of the infection. There are guides online but they sometimes don’t remove all of the infection when followed. It is our recommendation to have a professional clean the PC to ensure it is completely done and done correctly.

This is a  very common problem. Usually these hackers are able to gain access to email accounts (MSN/Hotmail, Gmail, Yahoo! Mail, yMail, etc.) without ever having to touch someone’s PC, so the odds of your friends’ computers being infected with a virus is low. It starts by receiving a suspicious email, there are all sorts of these. Usually curiosity causes people to click on the link within the email. Once you click on the link, you basically give the malware permission to access all your contacts, and then the spam begins. The best thing to do in this situation is to change your password AND security questions

That said, there IS a chance that their PCs (or at least one of them) are infected, so it is always good to have them checked over by a competent technician. If you think you may have been infected as well, have your PC looked at by a professional.

Privacy Protection is a rogue antispyware program that spreads on the Internet with the help of Trojans. It makes computer users pay money for its useless version . That is another infection from the same family as Malware protection and Security Protection.

As soon as your computer will be supposedly scanned, you will be told that your system has been attacked by severe malware. The message will also say that as a result it can cause unauthorized access to your private information and hard drive data with a serious possibility of irreversible data loss and unstable PC performance. You may be also asked to install some software in order to initiate system files check. Later on it will download and install Privacy Protection program and right when you restart your computer, the fun part will start.

It is generally something you will not be able to remove without specialized tools and knowledge of the infection. There are guides online but they sometimes don’t remove all of the infection when followed. It is our recommendation to have a professional clean the PC to ensure it is completely done and done correctly.

Similar, but not the same. Deleting temporary files is best left to a program that is meant for doing that, such as CCleaner or windows Disk Cleanup.

Removing addons can be done through each individual browser, which will speed up browsing and load time of the browser.

If you have a lot of icons on the desktop and its slow to react, you may want to try removing some of the excess/unneeded icons that are listed there. This can help speed up the displaying of the desktop as well.

You should only have one antivirus program. If you have more than one, they might conflict with each other. So basically, your friend is right. If you need help choosing the right protection for your computer, give us a call.

Sorry, this cannot be easily explained. And the two likely explanations I can come up with are not good. 1) Either you have a malicious virus going through & eating your files (those are quite rare actually) or, 2) Your hard disk drive is failing and starting to lose data. I recommend you turn off your PC & don’t power it back on again until you have a technician look at it. Since both options are pretty severe, I recommend someone physically look at your PC versus remote support. You can call us, or take it to someone in your area. Good Luck.

If your computer is saying the SCSI/RAID Controller is not working correctly it means that a piece of hardware inside of the computer is failing, or having errors. The only real option you have is to get an onsite company to come out and diagnose the problem, or call the computer Manufacturer. If it is still within warranty this is something they should handle. If not you would be responsible for paying to get it fixed. If you would like an onsite company to come out, please give us a call and we can arrange that for you!

There are 2 types of SD card, just a standard SD, which goes up to 2gb in size. Any card reader should read these. There is another type of SD card called “SDHC” for SD High Capacity. The SDHC card require a much newer card reader, and are a lot less likely to be read. You may be able to download drivers for a SDHC card reader from your computer manufacturers website, or give us a call and we can guide you through it!