What Our Customers Are Saying...

"I would just like you to know that your technician just made my subscription pay for itself. My external hard drive changed drives last night and I had no idea how to change it back. I have 189 GB of pictures on it for my photo business.  (yes backed up to DVD,  been there done that) I was going to have to republish all of them to my web site and he got it straightened out for me. He was very knowledgeable, spoke great understandable English and the response time was great. I left word on the machine after hours last night and he called first thing. Again thank you for your service."

- Bob & Ginger F., July 21, 2008

"I am your biggest fan. Thank you."

- Kathleen E., July 17, 2008

"It is only logical to have your service if you own a small business and that is true but in addition to that it is equally important to note that the caliber of the tech support guys is not only beyond anything being offered by any tech group but it is safe to say that My Computer Works is a “World Class” Company with a vastly superior level of technological assistance – world class by every measure.

In the past I have had more people then you can imagine work on one thing or another but the team you have assembled blows any of them away by far – hands down “no competition”, not even close.

Today I had your technicians work on both of my machines at different times and on different problems (office upgrades and changes) and they were both right on the money and found things that I never knew about and went even further to get more then I originally hoped for. Honestly when I call it’s normally a good sized problem because I know a thing or two about computers and have to stay on top of mine all the time, well each time your people work on these they always manage to show me a trick or two that I had never seen before, it’s like being in a class while I get my machines straightened out.
I can’t imagine where you found so many tech minded guys of that high a caliber, better hang onto them.

How can you go wrong?... You simply can’t, My Computer works is great, truly a world class operation. Anyone that doesn’t use My Computer Works for their small business is going to pay too much for computer work in the long run; it is just plain old logical."

- Jack B., July 7, 2008

"Thank you so much for your excellent service to our office here at Laveen Baptist Church and at home for my personal computers.  Your tech support is the BEST and the most courteous I have dealt with in a customer service company in a long time.  Keep up the good work and please give all of them a "thumbs up" from us."

- Sharon O., July 2, 2008

"I just want to tell you how much I appreciate your services! I think that this company is really OUTSTANDING and very VALUABLE! I have been pleased with all the different techs, but your technician has been especially helpful to me today. He was able to answer all my questions and even downloaded two free programs that are better than what I was using. Keep up the good work. Smiles to you!"

- Pat S., June 30, 2008

"Your technicians spent the better part of an afternoon correcting problems I had transferring information from my desk computer to my laptop. Both of them were patient, pleasant, knowledgeable, and kept me informed through every step.  Believe me, I created quite a mess - but they went above and beyond in clearing the problem & calming my fears. I needed that laptop the next day for a major conference, and I am so impressed with your techs and your service, I tell everyone about you! Many thanks for creating My Computer Works."

- Linda S., June 26, 2008

"I purchased your software services program recently and had my first experience with a technical support representative yesterday.  Even though it was my first contact, your representative determined that I needed extensive work done to my computer.  Rather than have me wait for a few weeks to schedule a computer tune-up, he elected to do the complete tune-up on the spot due to the repair issues involved.  He began work on my computer at 4:13 PM and finished at approximately 11:20 PM.  He worked on my computer non-stop for over seven hours!
 
I read many of your testimonials prior to purchasing your service, but have never received the level of customer support and service that your company provided until my experience with your technician.  He was courteous, professional, patient and thorough.  My computer problems were finally solved and I'm sure he would have politely continued if I had any more issues to be taken care of at the time.
 
Kudos to your company for providing a sensible and valuable service to businesses and personal computer users.  I will gladly refer My Computer Works to my friends and business associates alike."

- Mark S., June 25, 2008

"You have the most marvelous business I have encountered in ages.  Since becoming a member, I have sought help and/or information on several occasions and each time, the technician was knowledgeable, helpful and patient.  To have access to such a storehouse of information is extremely comforting and gives peace of mind.  I no longer feel frustrated with my computer. And the price is reasonable for such excellent service.  That means a great deal to those of us who are on a tight budget. Thank you again for coming up with such a grand idea!!"

- Katherine W., June 17, 2008

"I am always the first to complain about anything, but I am so filled with gratitude about yesterday's help that I had to write my thanks. My daughter called from Florida, very upset that she had been laid off after 3 years of hard work.  She had a "kind of" resume and a job opportunity that closed in less than 24 hours.  She is unfamiliar with how to write a resume and was overwhelmed by all of the circumstances.  She had precious little time to figure it out as she carries a pager 24/7 and works long hours. 
 
So she sent the bare bones to me as a WPD that my computer would not translate.  In a panic, I called MCW. Your technician was so professional, kind, and skilled.  Her e-mail attachment translated after he worked his magic.  Then I worked my magic until midnight so that she would have it in the a.m. Florida time.
 
Often tech support is considered not having alot of personal consequences.  However, it was very personal to me.  I was in a panic to help her in time and your technician made it happen.  She now has a chance at an even better job! Thanks for being there!"

- Sylvia D., June 11, 2008

"I just had a technician on my computer for a couple of hours. He did a great job. I did not know he would spend so much time cleaning up the mess on my computer but he hung in there and it is so much better now. I now have a faster, cleaner running machine and I know to get more memory to make it work at peak performance.

I appreciate very much having this service available to me when I have a problem. Its worth it for anyone who has a computer to have access to you guys. You are always there and  you give people like me, who work out of their home and off their computer, the peace of mind of knowing that if something is wrong  you will jump in and fix it and get us back up and running quickly.
 
I hope you have continued success with your business. Its a great service!"

- Donna S., May 27, 2008

"While I have only been a client for about a month your service is exactly what I needed. I have had to call the service desk three times predominantly because something was causing my internet responses to slow down or hang completely. When you call the support center you should not expect to get through and you will have to leave a message. In every case rather than waiting on the phone like so many other service providers someone always got back to me sometime between 10 to 60 minutes. In every case I was working with an "expert" level technician who because of your remote diagnostic tools could get on my system and do something that improved my situation. I did have to live with my initial problem but my situation got better each time. Last night I had the full diagnostic service performed and as promised I am no longer having any problems. No one should be spending their valuable time doing what your experts can do in minutes. This service is worth every penny. I just wish it was available ten years sooner so that I would have a lot less grey hair."

- Bob M., May 22, 2008

"I am extremely pleased with MCW's service. Your technician helped solve a couple of puzzling issues that I've had for some time on my computer. He struck me as the "old style" person who loves computers and is not a newcomer recently trained on the basics. He quickly identified the problems and fixed them. Previously MCW assisted in pinpointing a failed cable modem. I bought a new modem locally, and that fixed my internet-connection problem. MCW saved me hours of time and frustration. Your service is EXCELLENT."

- Tom W., May 17, 2008

"I cannot possibly express my admiration for the professionalism your technician exhibited in responding to our request. Your representative was just beyond expectations. We are extremely pleased."

- Wilma C., May 16, 2008

"This company is absolutely wonderful. You help me with all my computer problems/ questions and in a fast turnaround time. Thank you!"

- Jeanne R., May 11, 2008

"Just wanted to write and say I like your new email system. I have used it a few times and have received prompt responses. Today I sent an email about updating my AVG as I was getting pop ups regarding it. Your technician called me and asked if I wanted my computer to do the update now while we were on the phone. It took him over an hour and once again you guys took care of it for me, without a problem. You are a great service. Thank you, I am a satisfied customer."

- Francine R., May 1, 2008

"I can’t tell you how pleased I am with the service your technician gave me yesterday. He was patient, helpful all the way through. I am almost seventy four years old and deaf in one ear. It was wonderful to be able to understand everything he was saying. I hope all my contacts with your company will be this great."

- Mary C., April 17, 2008

"I received my initial service today. Your technician did an OUTSTANDING job!!!!!  I live in Montana in a town of 200 people with no computer technician available for miles! This service took your tech over 9 hours today and he just kept working and getting things done. His patience was amazing and he was calm and very personable. When the initial service was concluded, he asked if I had any further questions which I did and he stayed on and assisted me with those items as well. I couldn't have asked for more. Your technician was great and I am very pleased with the service and My Computer Works."

- Cynthia D., April 16, 2008

"I have always been very happy with the service your company has provided.  Last night the service exceeded all my expectations.  Your technician worked on my computer for over 2 hours.  I have a new laptop and was having quite a few problems and the tech fixed everything.  He was friendly, knowledgeable and a delight to work with. I felt he was on a personal mission to get to the bottom of my problems and wasn’t going to stop until he finished. He did finish with great results. Thank you for staffing such wonderful people."

- Pati C., April 8, 2008

"Great service is hard to find. I just wanted to change the billing for my wife's account. Called your number and was given a couple of options. Did not have to press 1 for English. The phone was answered on the second ring. A real person answered with a smile in his voice and told me that I could do the change online, but he would be glad to do it for me. In less than a minute we were done. Its wonderful to see that some companies and people still adhere to the old adage to treat people as you would wish to be treated. Thanks for the GREAT service.."

- Dave C., March 17, 2008

"I am very, very pleased with my initial session and the tech did a great job.  I never felt rushed and he spent a lot of time answering my questions and offering suggestions.  He seemed very honest in his analysis. He solved some issues, and I have followed up on his suggestion of more RAM.  My computer has never worked this well. I have already been recommending your company to friends and relatives.  It sure beats hauling my PC to the shop for periodic problems. Thank you."

- Dan D., March 11, 2008

"I am a 73 year old that signed up for your service. Everyone that I have had contact with has been very cooperative and professional. I was told that my system needed to be upgraded to perform the way I thought it should so with the help of your techs, I ordered a new Dell.  I was worried about all my data on my old machine but under the guidance of your tech I couldn't be any happier with the results.  He was very understanding and extremely helpful and if I have any problems in the future, I will ask for his guidance.  Again thank you for providing this service."

- Jim O., February 29, 2008

"WOW!  I am SO GLAD I FOUND YA'LL!  The Technician worked and worked on my computer! He fixed it too! HALLELUJAH! I'm so thrilled! Thank ya'll again for being there!"

- Deb B., February 27, 2008

"I am writing to say thank you very much for providing such a great service! The tech that helped me was phenomenal! I cannot say enough good things about him, very helpful, knowledgeable, and thorough. So nice to have my computer back up, running, and back to normal. Thank you from the bottom of my heart, will certainly recommend your service to others!"

- Debra M., February 22, 2008

"Your technician assisted me today in correcting all of the problems that I was having with my computer. I read letters from other customers and I really didn’t know if the service was going to be as good as they said or not, well it was better and your tech was just the best!"

- Phil P., January 29, 2008

"I just finished an hour and a half session with your technician. Bottom line, he was excellent, friendly, and driven to get my problem corrected and to make sure I was able to handle the situation myself the next time it might come up. I have had what I would call several major computer issues over the past year. Each time, My Computer Works got me straightened out and they left me understanding how the problem could be avoided or rectified next time. I can't thank you enough, and I am, obviously, a totally satisfied customer."

- Lou K., January 24, 2008

"We called MCW today to help us resolve a problem.  It was a knotty problem and took your technician over two hours to resolve it.  He did so in a very professional; punctual; and methodical manner. My wife and I are frequent computer users, but are often baffled by the glitches which occur. Your company and technician are to be complimented and thanked for your fine, valuable service."

- Chuck and Elaine S., January 22, 2008

"My Computer Works saved me from re-formatting my hard drive through effective diagnosis and crafty, online PC work of your genius technical staff. My PC problems began last summer when I contacted a software company and was connected overseas but continued in frustration. I heard the ad for your company on XM radio and was attracted to the service and encouraged that the techs were here in the states.

It took two phone calls, but the problem is now fixed.  However, that is not the end of the MCW support team success story.  They’ve helped me with printers, wireless and several other non-nagging but nonetheless problems and resolved them handily. If you're wondering if you can trust this company, I am one happy customer who says yes!"

- Edwin F., January 16, 2008

"I am happy to report that your technician solved my Internet Explorer freezing problem after I had given up. Very good job!"

- Petra L., January 14, 2008

"Your technicians were extremely helpful, very courteous, and promptly called at the appointment time. My computer was full of viruses and other icky things and 13 hours later it is working like a new factory model! We are very pleased, impressed, and grateful to have such efficient and effective service!"

- Rosemary and Marvin P., December 31, 2007

"I am a new customer of yours and am very pleased with the service. Actually I am more than impressed with the perserverance of the technician that assisted me. I had a very complicated issue involving various conflicts between a few of my programs that took close to 2 hours to resolve. Thank you for the great service."

- David S., December 21, 2007 

"I was introduced to, and began using the services of, My Computer Works about a year ago. Imagine my surprise, when on a Sunday morning, I dialed in and there they were ready to go to work and fix my problem. I have had many problems from relatively simple ones to a virus that just about destroyed my computer and they are always there for me .
They are consummate professionals and while I rarely recommend anyone I do not hesitate to fully endorse their service."

- Harvey S., December 6, 2007 

"My Computer Works is one of the finest support organizations we have used. They are right there when you need them with a professionally trained technical support team and client account executives who  ‘stay with you’ until your problems is resolved.  Their 24/7 Internet support services ensure your computer systems get fixed even on the weekends. Try them, I’m sure you will agree."

- Bill H., December 3, 2007

"I have had nothing but great pleasure in the several times I have called. I am a complete computer dummy and your techs have pulled me through each time. I am so glad to know that help is always there!"

- Robi B., October 24, 2007

"I was impressed by the quick answer on the phone, friendly helpful dialog without making me feel stupid, slick process of taking over my computer and running through different files and programs, willingness to help with my two additional concerns, and all of this on a SUNDAY AFTERNOON! My business would have suffered a multi-thousand dollar loss if I could not have found the email files I deleted. This 40-minute service paid for the annual fee and the next 10-year annual fees. Thank you for introducing me to My Computer Works!"

- Rosemary P., September 25, 2007

"Your technician showed great service and patience. His knowledge of his job was evident. I am grateful for your service."

- Walt G., September 24, 2007

"I just wanted to let you know that I had a wonderful experience with your company today. It’s the weekend, I’m doing important work at home, and somehow I downloaded an awful virus. First, I totally freaked out, then I spent about ten hours and a hundred wasted bucks on other virus removers, and finally came across your company. After gathering up a few bucks I was put in touch with your technician and in an hour he had the whole thing cleaned up. He was friendly, professional, and got right to the problem."

- Michael W., September 9, 2007

"Thank you so much for creating this incredible company and its services. Your staff is TOP NOTCH! I applaud you as it was long overdue."

- Alicia S., September 6, 2007

"We wish to thank the My Computer Works staff for giving us such super service. Our computer world would be dragging without you! Your technicians helped with a significant problem and assisted in reconfiguring our programs. Thank you again for giving all of us your excellent service."

- Helen and Linda H., August 29, 2007

"I thought I had a virus but turns out that I just didn’t know how to recover my backup file correctly. Your technician was excellent and he walked me through the AVG virus vault and how it works. He also made some changes to ensure the spyware/malware program runs on start up. Your technician was quick, articulate, polite, and overall a pleasure to work with."

- Gail S., August 21, 2007

"I recently joined your My Computer Works as a customer. Your technician was very patient, courteous, and above all very knowledgeable about my computer problems. He called me at the time he said he would and was ready at that time to help me with my computer problems.  As a result, my computer issues were solved, no matter how long it took him to solve the problem. Not once did he make me feel as I was imposing on his valuable time.  I could go on and on about this fine young man. Thank you."

- William R., August 6, 2007

"A note of appreciation to you and your company. Never have I received such professional service from an IT company, what a refreshing change.  You have raised the bar on service and I applaud your standards. Each and every time I call for assistance the technicians are friendly, knowledgeable and very efficient!  I never hesitate to refer someone to your company."

- Cathy B., August 3, 2007

"I am looking forward to working with you and your company as related to my PC needs. From my perspective, there certainly is a need for this type of personal computer assistance. I have scheduled my tune-up and am looking forward to the appointment. I have already utilized your service and I must say that I was quite pleased. Please keep up the excellent service as you grow."

- Dennis T., August 1, 2007

"Yesterday was a rough day for my computer and me. Several members of your staff tried to help me salvage my Quickbooks program and files which housed all of my business and personal financial documentation. I spent most of the day in panic, unsure that anything could be done. By 9pm the techs got me back online and their persistence made the difference!"

- Hilari W., July 31, 2007

"I wanted to let you know what a great help your technician was to me last Sunday getting my computer straightened out. He was very patient and explained thoroughly what he was doing. It took two sessions to fix my problems and he was very apologetic that he couldn’t help me anymore until I got a driver for my monitor. Once that problem was resolved and I could get on the Internet again, he went through my whole computer and got me back in business again. Thanks for the great job!"

- Rick D., July 27, 2007

"Just a quick note to recognize several of your technicians. They were helping me throughout the weekend and I have to say they were terrific. As I am not very computer savvy they were very patient and understanding of my challenges. I really want to thank them for all that they did. I hope this is a good indication of your service as I am very impressed."

- Lisa S., June 18, 2007

"I have to take the time to extend sincere appreciation to your technicians who have proven to exemplify your company beyond the expectation of your client, showing initiative, knowledge and ability to truly problem solve remotely, with an extraordinary “smile” and “can do” attitude. I have found during the past year that the remote concept does work and all of your techs have assisted in exceeding the standard repeatedly and satisfying your client."

- Linda S., May 17, 2007

"I have to say I am very pleased with my subscription. I signed up after hearing a promo by Barry Markson. I have many friends at KFYI and I know that they have first hand experience with the clients they promote, I was not disappointed. What would have cost me over $500.00 to have a tech come in and do what your guys do remotely, was all included in my $265.00 annual subscription, and I have a whole year left of support from your knowledgeable team!"

- David W., May 15, 2007

"I am a brand new client with My Computer Works and I had a doozy of a hard-drive problem. The technician worked tirelessly from 3:30 pm to around 10 pm on Saturday night! It turns out that my problem was unique and hard to diagnose. I have never encountered such dedicated customer service in my life! I know for a fact the quality of service he provided me, not to mention the man-hours involved, would have cost me upwards of $1,000.00 anywhere else. He managed to troubleshoot so many issues in addition to fixing the problem. I just wanted you to know that the service is beyond compare and I appreciate the quality of care and professionalism I received. Thanks again for great customer care!"

- Jen M., May 14, 2007

"Once again, it’s My Computer Works to the rescue. Where else can I get such great service on a Saturday night without waiting for someone to show up at my door? My computer is always fixed in no time without any hassle. Thanks!"

- Scott and Sandy F., April 27, 2007