Security Advisory: AVG Update Issue
Is your system running AVG 2011 (AVG 10)?
If so, My Computer Works can help you avoid or resolve the issue with the newest update!
My Computer Works, Inc. is a leading provider of help desk and personal computer support services for thousands of small businesses and home consumers nationwide.
On 12/1/2010, AVG released an update to its AVG 2011 (AVG 10) anti-virus program. After this update is installed, the AVG software will prompt the user to reboot the computer. However, after doing this, the computer may get stuck in a loop of rebooting without bringing the user to the normal desktop. If this has affected your system, call My Computer Works at 1-877-262-3581 so our technicians can help you. Otherwise, please continue reading this article.
- This issue only affects users of AVG 2011 (AVG 10) anti-virus software.
- This issue does not affect users of AVG 9 or earlier.
- Only Windows 7 and Vista users are affected (Windows XP Users are not affected by this issue).
You can also see the version by clicking (or double-clicking) on the AVG icon on the desktop or in the system tray.
Doing this will open the main AVG interface. The version information can then be found on the lower left of the AVG program window:
- AVG 2011 (AVG 10) � Problematic
- AVG 9 (or earlier) � Safe
If the problematic update (10.0.1171) has been installed, we recommend that you do not reboot or shut down your computer. At this time, AVG has not yet released a fix, but keep checking for a newer (fixed) version of AVG on their website.
If the computer was rebooted after the 10.0.1171 update was installed and your computer is in a continuous reboot loop,
call My Computer Works at 1-877-262-3581 so our technicians can help you.
- My Computer Works